# License Error Resolution

<figure><img src="https://content.gitbook.com/content/xo7moYXTh3yBG01Dy49w/blobs/ugRhNpi9DyyNeNnhTWhE/image.png" alt=""><figcaption></figcaption></figure>

If you see a license-related alert, such as "Cannot retrieve license information" immediately after logging in to the Web Console, the license may not have been issued successfully due to a temporary **network/connectivity issue** during instance provisioning or a communication issue with the **license server**.

## Reissuing a License Key <a href="#reissuing-a-license-key" id="reissuing-a-license-key"></a>

{% stepper %}
{% step %}

### Issue a License Key <a href="#issue-a-license-key" id="issue-a-license-key"></a>

1. A **valid License Key** is required to use OvenMediaEngine Enterprise properly. Please click <mark style="color:yellow;">\[OK]</mark> in the pop-up to go to the License Settings page and reissue the License Key.

<figure><img src="https://content.gitbook.com/content/xo7moYXTh3yBG01Dy49w/blobs/zu80noadkVXErX9F6Adf/image.png" alt=""><figcaption></figcaption></figure>

2. Click <mark style="color:yellow;">**\[Issue License]**</mark> and wait a moment. The system will automatically issue and apply a new License Key.
   {% endstep %}

{% step %}

### Verify the New License Key Is Applied <a href="#verify-the-new-license-key" id="verify-the-new-license-key"></a>

<figure><img src="https://content.gitbook.com/content/xo7moYXTh3yBG01Dy49w/blobs/OeuAASBJjY8cIHHtdNDN/image.png" alt=""><figcaption></figcaption></figure>

3. If the license authentication alert/error message disappears, the License Key has been applied successfully. You can then use all OvenMediaEngine Enterprise features normally.
4. Run a basic streaming test by following the "[Post-Setup Verification for OvenMediaEngine Enterprise](https://ovenmediaengine-enterprise.gitbook.io/guide/exclusive/getting-started-on-aws#post-setup-verification-for-ovenmediaengine-enterprise)" procedure.
   {% endstep %}
   {% endstepper %}

{% hint style="warning" %}
If the issue persists, first check the instance’s outbound network connectivity (Security Group rules, route settings, NAT/IGW, etc.) and confirm that the instance can reach the license server.
{% endhint %}


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